Top 30 Customer Service Quotes That Will Improve Your Overall Metric

Customer Service Quotes

Photo Via Pixabay

Experts believe that effective customer service is one of the essential requirements for any business to succeed. Frankly, customer service is broad and dynamic. As a result, some prescribed set of rules might not be enough to make your customers satisfied. Therefore, you need to follow the wind.

Customers service is tougher today than it was few decades ago, and it will keep getting tougher as long as the world continue to revolve.

Also Read: Top 6 Employability Skills In Shortage Among Nigerian Graduates

Lately, customers have become more aware that they are the heartbeat of any business. No customer, business dies! This revelation has forced quite a numebr of businesses out of market.

I presume you already know one thousand and one ways to serve customers effectively. Therefore, I may not mention any customer service tip here. However, I am certain that the following customer service quotes will expose some invaluable ideas that will help you improve your customer service beyond what you’ve thought possible.

1. “Well done is better than well said.” ~ Benjamin Franklin

2. “The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.” ~ Richard Branson

3. “Your most unhappy customers are your greatest source of learning.” ~ Bill Gates

4. “The goal as a company is to have customer service that is not just the best, but legendary.” ~ Sam Walton

5. “People don’t care how much you know until they know how much you care” ~ Theodore Roosevelt

6. “It’s easier to love a brand when the brand loves you back.”~ Seth Godin

7. “Don’t dwell on what went wrong. Instead, focus on what to do next. Spend your energies on moving forward toward finding the answer.” ~ Denis Waitley

8. “Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” ~ Donald Porter

9. “Under promise and over deliver.” ~ Toby Bloomberg

10. “I have always believed that the way you treat your employees is the way they will treat your customers, and that people flourish when they are praised.” Sir” ~ Richard Branson

11. “Don’t find fault. Find a remedy.” ~ Henry Ford

12. “Kind words can be short and easy to speak, but their echoes are truly endless.” ~ Mother Teresa

13.”Men are rich only as they give. He who gives great service gets great rewards.” ~ Elbert Hubbard

14. “Seek first to understand. Then to be understood.” ~ Stephen Covey

15. “There are no traffic jams along the extra mile.” ~ Roger Staubach

16. “Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.” ~ Zig Ziglar

17. “Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” ~ Chip Bell

18. “Immerse yourself in the customer’s world and get to know their struggles and triumphs inside out.” ~ Dane Brookes

19. “I attract a crowd, not because I’m an extrovert or I’m over the top or I’m oozing with charisma. It’s because I care.” ~ Gary Vaynerchuk

20. “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” ~ Jeff Bezos

21. “The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.” ~ Peter Drucker

22. “Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions.„ ~ Betsy Sanders

23. “Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” ~ Steve Jobs

24. “Only a life lived in the service to others is worth living.” ~ Albert Einstein

25. “Ask your customers to be part of the solution, and don’t view them as part of the problem. ”
~ Alan Weiss

26. “It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” ~ Henry Ford

27. “Your best customers leave quite an impression. Do the same, and they won’t leave at all.” ~ SAP Ad

28. “Most people spend more time and energy going around problems than in trying to solve them. ”
~ Henry Ford

29. “Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” ~ Chip Bell

30. “If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.” ~
Ray Krock

30 Self Improvement Quotes From World Champions

Self Improvement Quotes

Photo Via Pixabay

Self improvement can never be outgrown, your age notwithstanding – there’s always something in your life that needs improvement. Self improvement is what closes the gap between where you are and where you want to be. It is widely believed that success is never accidental – it is planned. Excellence at a thing is a result of conscious and persistent self improvement.

Also Read: 31 Dream Big Quotes To Motivate You To Aim Higher

To soar high in your career, you must learn the ropes and work hard. And that is where self improvement comes in handy. But self improvement activities can sometimes be challenging and discouraging especially when you’ve tried many times without significant results.

The following 30 self improvement quotes from world champions will inspire you not cave in irrespective of the challenges you face as you progress on the path to becoming a better person.

1. “Excellence is not a destination; it is a continuous journey that never ends.” ~ Brian Tracy

2. “There is nothing noble in being superior to your fellow man; true nobility is being superior to your former self.” ~ Ernest Hemingway

3. “I’ve come to believe that each of us has a personal calling that’s as unique as a fingerprint—and that the best way to succeed is to discover what you love and then find a way to offer it to others in the form of service, working hard, and also allowing the energy of the universe to lead you.”
~ Oprah Winfrey

4. “Whenever you see a man who is successful in society, try to discover what makes him pleasing, and if possible adopt his system.”
~ Benjamin Disraeli

5. “You cannot expect to achieve new goals or move beyond your present circumstances unless you change.” ~ Les Brown

6. “Live your beliefs and you can turn the world around. ” ~ Henry David Thoreau

7. “One person with a belief is equal to ninety-nine who have only interests.” ~ John Stuart Mill

8. “Once we accept our limits, we go beyond them.” ~ Albert Einstein

9. “Wouldn’t it be wonderful if our mind growled
like our stomach does when it is hungry?” ~ Zig Ziglar

10. “Employ your time in improving yourself by other men’s writings so that you shall come easily by what others have labored hard for.” ~ Socrates

11. “Don’t let the negativity given to you by the world disempower you. Instead give to yourself that which empowers you.” ~ Les Brown

12. “Always dream and shoot higher than you know you can do. Do not bother just to be better than your contemporaries or predecessors. Try to be better than yourself.”
~ William Faulkner

13. “When you see a good person, think of becoming like her/him. When you see someone not so good, reflect on your own weak points.”
~ Confucius

14. “One can choose to go back toward safety or forward
toward growth. Growth must be chosen again and again;
fear must be overcome again and again.” ~ Abraham Maslow

15.If you don’t like something, change it. If you can’t change it, change your attitude.~ Maya Angelou

16. “Formal education will make you a living; self-education will make you a fortune.”
~ Jim Rohn

17. “Hold yourself responsible for a higher standard than anyone else expects of you. Never excuse yourself.” ~ Henry Ward Beecher

18. “Don’t limit yourself. Many people limit themselves to what they think they can do. You can go as far as your mind lets you. What you believe, remember, you can achieve.” ~ Mary Kay Ash

19. “A man convinced against his will is of the same opinion still.” ~ Dale Carnegie

20. “A proud man is always looking down on things and people; and, of course, as long as you are looking down, you cannot see something that is above you.”
~ C.S. Lewis

21. “Live up to the best that is in you: Live noble lives, as you all may, in whatever condition you may find yourselves.
~ Henry W. Longfellow

22. “What we are today comes from our thoughts of yesterday,
and our present thoughts build our life of tomorrow.
Our life is the creation of our mind.” ~ Buddha

23. “Man only learns in two ways, one by reading, and the other by association with smarter people.”
~ Will Rogers

24. “We can change our lives. We can do, have, and be exactly what we wish.” ~ Anthony Robbins

25. “Those who cannot change their minds cannot change anything.”
~ George Bernard Shaw

26. Nurture your mind with great thoughts, for you will never go any higher than you think. ~ Benjamin Disraeli

27. “We are born believing. A man bears beliefs as a tree bears apples.” ~ Ralph Waldo Emerson

28. “When we strive to become better than we are, everything around us becomes better too.” ~ Paulo Coelho

29. “Learn to express, not impress.” ~ Jim Rohn

30. “People become really quite remarkable when they start thinking that they can do things. When they believe in themselves they have the first secret of success.” ~ Dr. Norman Vincent Peale

Top 6 Employability Skills In Shortage Among Nigerian Graduates

Employability Skills

Photo Via Pixabay

Our educational system is tailored to produce more certificate holders than solution providers. As a student in Nigeria, you spend over 70% of your schooling years learning theories, this may be a hypothesis but it’s not far from the truth. Quite a number of courses offered in our higher institutions are focused on solving abstract problems and not real life problems. As a result we have too many people with certificates but jobless or underemployed.

Certificate don’t make people outstanding, skill does. The more skills you have, the better your options in the labour market. The level of skills you have will greatly affect your career pace and your earning potential.

So many graduates know a lot about the courses they studied but only a handful know how to create value with the knowledge and make money off it. This is because our schools don’t teach us how to apply our knowledge to real life situations. We can only learn this crucial lesson through self education.

Most powerful economies are run by people with skills (with or without certificates). To make significant contributions to our country and enjoy the dividends of Nigerian economy you need to level up your skills level. Make skills acquisition a lifetime goal.

Jobs/Vacancies

Photo Via Pixabay

Here’s six necessary skills every graduate should learn:

1. Digital Literacy

Digital literacy is the set of competencies required for full participation in a knowledge society. It includes knowledge, skills, and behaviors involving the effective use of digital devices such as smartphones ,
tablets , laptops and desktop PCs for purposes of communication, expression, collaboration and advocacy. While digital literacy initially focused on digital skills and stand-alone computers, the focus has shifted from stand-alone to network devices including the Internet and social media.

This is number one on the list simply because the acquisition of other skills is significantly dependent on it. We are in a digital age, and for most organizations – computer literacy is not optional but necessary. Without this skills your chances of getting a good job is limited.

2. Research Skills

Your ability to assess a situation, seek multiple perspectives, gather more information if necessary, and identify key issues that need to be addressed are critically important.

Since every potential employer, regardless of the profession, is seeking employees who can help them to solve problems the more that you can showcase your abilities in this area will certainly catch their attention.

Here is a suggestion of how you can communicate this on your resume.

3. Leadership Skills

Leadership skills are not only required at executive levels, they are critical for success at all levels. Leadership skills include strategic thinking, ability to make thoughtful decisions about organization’s objectives, effective communication, etc.
According to MindTools Leaders help themselves and others to do the right things. They set direction, build an inspiring vision, and create something new. Leadership is about mapping out where you need to go to “win” as a team or an organization; and it is dynamic, exciting, and inspiring.

4. Communication Skills

Communication is an inevitable skill required for success in all walks of life. This is the ability to effectively and efficiently express your ideas or views to another person. With clear communication you can get your message to a prospective employer impressively. Here’s an article on
Improving Communication Skills in Your Work and Personal Relationships

5. Salesmanship

Salesmanship is defined as the level of skill you have in convincing people to buy or in persuading people to do something. Starting from your resume down to interview, this skill is important. You have to sell yourself well at each stage of the recruitment exercise to get any prominent job.

You need to do all you can to improve on your salesmanship, you can read these tips on how to improve your salesmanship

6. Negotiation Skills

“Negotiation is the process by which we search for terms to obtain what we want from somebody who wants something from us.” – Total Success

If you lack this skill, you’ll settle for less than you are worth. Learn how to negotiate with even difficult people and the stages of negotiation – here.